Terms of Use

These Terms form a binding agreement between Calendoria ("Calendoria", "we", "us") and the person or organization that creates, purchases, or uses a Calendoria business account.

1. Acceptance and authority

By creating an account, accepting these Terms, purchasing a plan, or using Calendoria, you agree to these Terms and acknowledge the Privacy Policy and Refund Policy. If you use Calendoria for an organization, you confirm that you have authority to bind that organization. If you do not agree, do not use the service.

2. The service

Calendoria provides appointment scheduling, business websites and booking forms, staff and calendar tools, customer communications, campaigns, payment integrations, credits, loyalty, waitlists, coupons, gift cards, products, memberships, reporting, and related features. Features may vary by plan, jurisdiction, provider availability, and configuration.

Calendoria is a technology platform. You remain responsible for the services and products your business offers, your relationship with customers and staff, and compliance with laws applying to your business.

3. Accounts and security

You must provide accurate information, maintain authorized users and permissions, protect credentials and recovery codes, and notify us promptly of suspected unauthorized access. You are responsible for activity under your account except to the extent caused by Calendoria's breach of its obligations.

You may not share one staff identity among multiple people, bypass feature or usage controls, probe another tenant's data, or use the service to facilitate fraud or unlawful activity.

4. Plans, automatic renewal, and taxes

Paid plans renew automatically for the billing period shown at purchase until cancelled. You authorize Calendoria and Stripe to charge the payment method on file for recurring plan fees, applicable taxes, purchased credits, and other amounts you approve. Current prices, billing frequency, trial terms, and plan features are displayed before purchase and form part of your agreement.

You may cancel through the Stripe customer portal. Unless the checkout or applicable law states otherwise, cancellation takes effect at the end of the current paid billing period and access continues until then. Failed payments may be retried. We may restrict paid features or suspend the account while amounts remain overdue.

5. Trials

If a trial is offered, its length, setup charge, renewal price, and renewal date are disclosed before purchase. Unless cancelled before the displayed renewal date, the selected paid subscription begins automatically. A trial setup fee described as refundable is handled under the Refund Policy.

6. Payments for your customers

Customer payments are processed through Stripe and, where applicable, a Stripe connected account belonging to your business. Calendoria may collect a plan-specific percentage and fixed application fee disclosed in your plan or payment settings. Stripe fees, reserves, disputes, refunds, verification, payout timing, and account restrictions are governed by your Stripe relationship.

You are responsible for prices, taxes, receipts, fulfilment, cancellations, chargebacks, refunds, and customer communications for your services and products. Calendoria may block new transactions when Stripe reports that your account cannot accept charges or payouts.

7. Messaging and credits

Email and SMS may require prepaid credits. Provider costs and retail credit prices may change. Credits are service units, have no cash value, cannot be transferred between unrelated accounts, and are subject to the Refund Policy.

You must obtain and retain legally sufficient consent for commercial messages, identify the sender, honour unsubscribe requests, and comply with CASL and other applicable communications laws. Appointment messages that are necessary to provide a requested service must not be used as a pretext for marketing.

8. Your content and customer data

You retain ownership of content and customer information you lawfully submit. You grant Calendoria a limited licence to host, process, display, transmit, resize, back up, and otherwise use that material only as necessary to provide, secure, support, and improve the service or comply with law.

You confirm that you have the rights and notices necessary to submit the information. Do not upload unlawful content, payment card numbers outside Stripe fields, government identifiers unless specifically required, or regulated health records. Calendoria is not represented as a HIPAA-compliant medical-record system.

9. Your legal responsibilities

You are responsible for publishing accurate business contact information, service terms, cancellation and refund rules, and a privacy policy for your customers. You must configure taxes, accessibility, language, professional licensing, consumer-protection disclosures, employment practices, and record retention appropriate to your business and location.

10. Acceptable use

You may not use Calendoria to violate law or third-party rights; send spam; harass or discriminate; distribute malware; scrape or overload the service; reverse engineer except where law permits; resell access without authorization; misrepresent identity; or collect information without a valid purpose and required notice or consent.

11. Third-party services

Stripe, Twilio, Resend, Google, and other integrations are operated by third parties under their own terms and availability. Calendoria is not responsible for a third party's independent acts, outages, account decisions, or policy changes, but we remain responsible for our own legal obligations when using service providers.

12. Availability and changes

We work to keep Calendoria reliable but do not guarantee uninterrupted or error-free operation. Maintenance, security events, provider outages, legal requirements, and technical changes may affect availability. We may modify or retire features, and will provide reasonable notice where a change materially reduces a paid service.

13. Suspension and termination

We may suspend or terminate access for material breach, non-payment, fraud, security risk, unlawful activity, harm to other users, or a legal requirement. Where reasonable, we will provide notice and an opportunity to cure. You may stop using Calendoria and close your account, subject to outstanding charges and lawful retention obligations.

14. Disclaimers

To the maximum extent permitted by law, Calendoria is provided "as is" and "as available." We do not provide legal, tax, accounting, medical, employment, or professional advice. Templates, generated text, reports, and automated suggestions must be reviewed by a qualified person before use.

15. Limitation of liability

To the maximum extent permitted by law, Calendoria is not liable for indirect, incidental, special, punitive, or consequential loss, or for lost profits, revenue, goodwill, or data arising from use of the service. Calendoria's aggregate liability relating to the service will not exceed the fees you paid to Calendoria during the 12 months before the event giving rise to the claim. These limits do not exclude liability that cannot lawfully be excluded.

16. Indemnity

You will defend and indemnify Calendoria against third-party claims arising from your products or services, your content, your customer relationships, your unlawful messaging, your breach of these Terms, or your violation of law or third-party rights, except to the extent caused by Calendoria.

17. Governing law and disputes

These Terms are governed by the laws of Ontario, Canada and the federal laws of Canada applicable there, without limiting mandatory consumer rights that apply in another jurisdiction. The parties will first try in good faith to resolve a dispute through written notice. Courts located in Ontario will have jurisdiction unless applicable law requires otherwise.

18. Changes and general terms

We may update these Terms. Material changes will receive reasonable notice and, where required, renewed acceptance. Continued use after the effective date constitutes acceptance only where permitted by law. If a provision is unenforceable, the remaining provisions continue. Failure to enforce a provision is not a waiver. You may not assign this agreement without our consent; Calendoria may assign it as part of a reorganization or business transfer.

19. Contact

Questions or legal notices may be sent to [email protected].